Privacy Policy

Privacy Policy

Vmeals appreciates the trust that you put in us to handle your personal and confidential information responsibly. Our pledge is to treat your personally- identifiable information relating to your and your transactions with us with respect and to make diligent efforts to keep this information private in accordance with the Privacy Policy outlined below. The information collection and use practices described in this Privacy Policy may apply to Vmeals’ successors and assigns.

This Privacy Policy discloses our privacy practices and informs you about:

You may browse our web site without supplying any personally identifiable information, but we will need to collect personal information to process your orders or to send you offers or information that you request. By providing personal information during the sign- up or order process you are accepting the practices outlined in this Privacy Policy.

What Personal Information Is Gathered by Vmeals

“Personal Information” is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons (like statistics about how many persons visited the Vmeals web site during the last month or how many visitors are male or female).

You explicitly provide certain Personal Information to Vmeals when you sign up to become a Vmeals user and place orders through our web site. Vmeals requires only the pieces of Personal Information that will allow us to service your orders. Information that is required during the signup and ordering process is marked with a red asterisk beside the field on our web site. Required information during signup includes a user name, your email address, a contact phone number, and a password to secure your Personal Information. Because we use the password you provide to protect unauthorized parties from accessing any Personal Information stored on our servers, we highly recommend that you do not share your password with other people.

During the course of placing an order, additional Personal Information may be required such as your delivery address, credit card or other payment information, and of course the specific about what you will be ordering.

Additionally, Vmeals may ask for optional Personal Information during the signup or ordering process to allow us to personalize offerings and presentations for you, enhance our services, facilitate your movements throughout our web site, or to communicate with you about matters not directly pertaining to your orders. From time-to-time, Vmeals may request Personal Information from you via surveys, contests or similar events. Participation in these events is voluntary and you therefore have a choice whether or not to disclose such information.

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Use of "Cookies"

In order to use our web site, your computer must accept the use of cookies, which are small data files created while using Vmeals web site and stored by your Web browser. Cookies are stored on your hard drive on your computer, not on our web site or servers. The cookies used by Vmeals do not contain any personal information and do not give us control over your computer.

Cookies make using Vmeals web site quicker and more convenient. First, cookies allow us to identify you without you having to constantly re-enter your sign-in information. Second, cookies can help us to tailor our services to better match your needs and interests. You must have cookies enabled on your browser to place an order via Vmeals web site.

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Sharing Personal Information You Provide

Vmeals knows how important privacy is to its customers and is committed to honoring that privacy when you use our service. We do not sell, trade, rent, disclose, transfer, or provide your Personal Information (including purchasing information) to third-party marketers unless you expressly agree in advance to let us do so. Furthermore, we do not use your Credit Card Information (if you choose to provide it to us) for any purpose other than to secure payment for meals ordered through the Site. We will not disclose personal information about you to others except as disclosed in this Privacy Policy or as specifically authorized by you at the time the information is collected.

Vmeals must provide certain Personal Information such as your address for receiving deliveries, contact information, and the specifics of the meals you have ordered to third party food providers that have contracted with Vmeals to offer their services via our web site. However, Vmeals will disclose only the Personal Information that is required for the purpose of successfully creating and delivering a specific order placed by the customer. Vmeals does not provide credit card or payment information to food providers. All payment processing is completed by Vmeals through our contracted credit card processor.

Vmeals may provide transaction information in aggregate form to third parties. Information in aggregate form is pooled from many records and stripped of personal data that may be used to identify an individual. Vmeals reserves the right to perform statistical analyses and profiling of web site users in the aggregate in order to measure interest in and to support ongoing improvements and enhancements to the our service.

We share Personal Information, in certain circumstances, with our employees and contractors in order to perform our services; to maintain, enhance, or add to the functionality available to our users; and to provide new meals or services to our users.

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Use of Vmeals by Children

Vmeals does not provide products or services for purchase by children. If you are under 18, you may use Vmeals services only with the involvement of a parent or guardian.

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Controlling the Distribution of Your Information

Please note that if you provide any information directly or indirectly to parties who provide services to Vmeals or any other sites you encounter on the Internet (even if these sites are branded with our branding), different rules may apply to their use or disclosure of the Personal Information and other information that you disclose to them. We encourage you to investigate the particular circumstances surrounding the disclosure of Personal Information to third parties and to make certain that you are dealing with reputable entities before disclosing such information.

Although your privacy is very important to us, due to legal rules beyond our control, we cannot fully ensure that your private communications and other information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and YOU AUTHORIZE US TO, disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate.

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How You Access Your Personal Information

You can access your Personal Information, simply choose the “My Account” option on the web site and, if prompted to do so, sign in using your user name and password. (If you are using a computer where you have previously logged in, the cookie stored on that computer may automatically provide your secure sign-in) However, even if you delete or change some Personal Information, that data may continue to be stored in our databases (including those kept for archival purposes). Of course, any Personal Information that is deleted, such as addresses or credit card data, will continue to be bound by the terms of this Privacy Policy.

Do not share your IDs or passwords with anyone. Choose passwords that are difficult for others to guess and use a different password for each of your online accounts. Use both letters and numbers and a combination of lowercase and capital letters. Change your password often. If you think you may have provided personal or account information in response to a fraudulent Email or Web site, report the fraud immediately, change your passwords and monitor your account activity frequently.

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Use of Email Addresses You Provide

You may not use the Email-A-Menu feature or other email services that we offer to send spam or otherwise send content that would violate our Privacy Policy. If you send and email using the Email-A-Menu feature to an email address that is not a registered Vmeals user, we do not use that email address for any purpose other than to send your email to that user. We do not rent or sell these email addresses.

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Our Security Procedures

We use our best efforts to reasonably and adequately to safeguard your privacy when transacting business with Vmeals.

We have implemented industry-standard technology and adopted procedures to restrict access to your Personal Information. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information as it is passed between your computer and the Vmeals web site, our database servers are placed behind firewalls on a network isolated from the Internet.

Additionally we limit employee access to Personal Information to only those who need the information to perform specific tasks, and the grant access only to the information that is necessary to perform those tasks. Finally, we reveal only the last four digits when displaying your credit card numbers on the web site or in our back office tools used by customer service department. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, but this is done through and SSL connection and as a completely automated back office process. Our internal team periodically reviews our security procedures and policy. “Perfect security,” however, does not exist on the Internet.

For performance reasons, only pages containing sensitive, confidential information - such as payment information - are encrypted for transmission. You can determine if information on any page is encrypted for transmission when the URL in the address field of your browser begins with "https:" or when the padlock image at the bottom of your browser is "closed". Secure transactions for our website are done via www.vmeals.com using a thawte SSL certificate to ensure secure transmission of your information.

Due to the nature of the Internet, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Third parties may unlawfully intercept or access transmissions or private communications, or may abuse or misuse your personal information that they unlawfully collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Security Seal Logo
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Opt-out Procedure

You may ‘opt-out’ of having your Personal Information used for purposes not directly related to your use of the Site such as promotional emails or direct mail. You may do so by selecting the My Account option on the web site and unchecking the appropriate box or by contacting Customer Service via email; customerservice@vmeals.com.

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Email and Online Fraud

Counterfeit email messages sent to you for the purpose of stealing personal and financial information are among the most common types of email fraud. Disguised as legitimate email and claiming to be from sources you trust, these messages try to persuade you to provide confidential information such as online IDs and passcodes, Social Security numbers or account numbers. This practice, known as "phishing", is used by criminals to attempt to gain access to your existing accounts or to use your personal and financial information to fraudulently open new accounts using your identity and credentials.

Recognizing phony email messages is not always easy, and the criminals who use them are becoming increasingly sophisticated with constantly changing tactics and ploys. Phony email messages may ask you to reply directly or click on a link that takes you to a fraudulent Web site that appears legitimate. In either case, they will generally ask you to provide sensitive personal, financial or account information.

Urgent appeals, requests to verify security information, and typographical and grammatical errors are frequently associated with phoney email messages. Often these emails claim that your account may be closed if you fail to confirm, verify or authenticate your personal information immediately. They frequently claim that important security information has been lost or needs to be updated. They also may request that the user visit and update this information online. Keep in mind that forging e- mails and creating fraudulent Web sites is not difficult; do not take anything for granted even when graphics and logos look official.

Confirm the validity of all requests for sensitive personal, financial or account information, particularly if they are made with an urgent or threatening tone. Please call us directly to confirm requests for updating or verifying personal or account information, or go directly to our Web site rather than clicking on a link contained in a suspect email. To go directly to the web site, just open a new browser window, type the Web address and check to see if you must actually perform any activity that an e- mail may be asking you to do, such as change a password.

To help protect yourself against email or online fraud make sure the security features of your computer software, including your Web browser, are up-to-date. Software companies continuously provide security updates to their products. To learn more about keeping your computer security current, get tips and information from Microsoft (http://www.microsoft.com/security/protect/) or visit the National Cyber Security Alliance (http://www.staysafeonline.info/e- tips.html).

Finally, be careful and selective before providing your email address to a questionable Web site. Sharing your email address makes you more likely to receive fraudulent e- mails. Review your monthly credit card and bank account statements thoroughly. Investigate suspicious items immediately to head off any possible fraud before it occurs.

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Conclusion

We hope this Privacy Policy clarifies our procedures regarding our information collection and use practices. If there are material changes to our Privacy Policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use Personal Information in a manner different than that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we may use their information in a different manner. We at Vmeals encourage you to learn as much as you can about your privacy on the Internet.

THIS PRIVACY POLICY ADDRESSES ACTIVITIES ORIGINATING FROM OUR SERVERS AT www.vmeals.com. OTHER SITES (INCLUDING THOSE THAT MAY SELL SERVICES OR MERCHANDISE ON OUR SITE, THOSE THAT WE LINK TO OR PROVIDE LINKS TO VMEALS, AND THIRD PARTY SITES WITH WHICH WE CO- BRAND) MAY HAVE THEIR OWN POLICIES OVER WHICH WE HAVE NO CONTROL. WHILE WE WILL STRIVE TO PARTNER WITH ONLY REPUTABLE, RELIABLE ORGANIZATIONS WITH SIMILAR PRIVACY PRACTICES, WE ARE NOT RESPONSIBLE FOR THE ACTIONS OF THESE THIRD PARTIES RELATED TO PERSONAL INFORMATION THAT YOU MAY PROVIDE DIRECTLY TO THEM.

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Questions?

If you have questions about this Privacy Policy, please contact Customer Service by email at customerservice@vmeals.com or via USPS at our mailing address:

Vmeals, LLC
103 West Main
Charlottesville, VA 22902

Toll Free: 1-866-863-2571
Fax: 1-434-817-5760

 

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