How it Works
- How Vmeals Works
- Frequently Asked Questions
- For Lunches and Events
- For Pharmaceutical Reps
- For Hotels/Conference Centers
- For Campus Recruiting
- The Virtual Café
- What Personal Information Is Gathered by Vmeals
- Use of "Cookies"
- Sharing Personal Information You Provide
- Use of Vmeals by Children
- Controlling the Distribution of Your Information
- How You Access Your Personal Information
- Use of Email Addresses You Provide
- Our Security Procedures
- Opt-out Procedure
- Email and Online Fraud
What Personal Information Is Gathered by Vmeals
“Personal Information” is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons (like statistics about how many persons visited the Vmeals web site during the last month or how many visitors are male or female).
You explicitly provide certain Personal Information to Vmeals when you sign up to become a Vmeals user and place orders through our web site. Vmeals requires only the pieces of Personal Information that will allow us to service your orders. Information that is required during the signup and ordering process is marked with a red asterisk beside the field on our web site. Required information during signup includes a user name, your email address, a contact phone number, and a password to secure your Personal Information. Because we use the password you provide to protect unauthorized parties from accessing any Personal Information stored on our servers, we highly recommend that you do not share your password with other people.
During the course of placing an order, additional Personal Information may be required such as your delivery address, credit card or other payment information, and of course the specific about what you will be ordering.
Additionally, Vmeals may ask for optional Personal Information during the signup or ordering process to allow us to personalize offerings and presentations for you, enhance our services, facilitate your movements throughout our web site, or to communicate with you about matters not directly pertaining to your orders. From time-to-time, Vmeals may request Personal Information from you via surveys, contests or similar events. Participation in these events is voluntary and you therefore have a choice whether or not to disclose such information.<< Back to top
Use of "Cookies"
Cookies make using Vmeals web site quicker and more convenient. First, cookies allow us to identify you without you having to constantly re-enter your sign-in information. Second, cookies can help us to tailor our services to better match your needs and interests. You must have cookies enabled on your browser to place an order via Vmeals web site.<< Back to top
Sharing Personal Information You Provide
Vmeals must provide certain Personal Information such as your address for receiving deliveries, contact information, and the specifics of the meals you have ordered to third party food providers that have contracted with Vmeals to offer their services via our web site. However, Vmeals will disclose only the Personal Information that is required for the purpose of successfully creating and delivering a specific order placed by the customer. Vmeals does not provide credit card or payment information to food providers. All payment processing is completed by Vmeals through our contracted credit card processor.
Vmeals may provide transaction information in aggregate form to third parties. Information in aggregate form is pooled from many records and stripped of personal data that may be used to identify an individual. Vmeals reserves the right to perform statistical analyses and profiling of web site users in the aggregate in order to measure interest in and to support ongoing improvements and enhancements to the our service.
We share Personal Information, in certain circumstances, with our employees and contractors in order to perform our services; to maintain, enhance, or add to the functionality available to our users; and to provide new meals or services to our users.<< Back to top
Use of Vmeals by Children
Vmeals does not provide products or services for purchase by children. If you are under 18, you may use Vmeals services only with the involvement of a parent or guardian.<< Back to top
Controlling the Distribution of Your Information
Please note that if you provide any information directly or indirectly to parties who provide services to Vmeals or any other sites you encounter on the Internet (even if these sites are branded with our branding), different rules may apply to their use or disclosure of the Personal Information and other information that you disclose to them. We encourage you to investigate the particular circumstances surrounding the disclosure of Personal Information to third parties and to make certain that you are dealing with reputable entities before disclosing such information.
Although your privacy is very important to us, due to legal rules beyond our control, we cannot fully ensure that your private communications and other information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and YOU AUTHORIZE US TO, disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate.<< Back to top
How You Access Your Personal Information
Do not share your IDs or passwords with anyone. Choose passwords that are difficult for others to guess and use a different password for each of your online accounts. Use both letters and numbers and a combination of lowercase and capital letters. Change your password often. If you think you may have provided personal or account information in response to a fraudulent Email or Web site, report the fraud immediately, change your passwords and monitor your account activity frequently.<< Back to top
Use of Email Addresses You Provide
Our Security Procedures
We use our best efforts to reasonably and adequately to safeguard your privacy when transacting business with Vmeals.
We have implemented industry-standard technology and adopted procedures to restrict access to your Personal Information. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information as it is passed between your computer and the Vmeals web site, our database servers are placed behind firewalls on a network isolated from the Internet.
Additionally we limit employee access to Personal Information to only those who need the information to perform specific tasks, and the grant access only to the information that is necessary to perform those tasks. Finally, we reveal only the last four digits when displaying your credit card numbers on the web site or in our back office tools used by customer service department. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, but this is done through and SSL connection and as a completely automated back office process. Our internal team periodically reviews our security procedures and policy. “Perfect security,” however, does not exist on the Internet.
For performance reasons, only pages containing sensitive, confidential information - such as payment information - are encrypted for transmission. You can determine if information on any page is encrypted for transmission when the URL in the address field of your browser begins with "https:" or when the padlock image at the bottom of your browser is "closed". Secure transactions for our website are done via www.vmeals.com using a thawte SSL certificate to ensure secure transmission of your information.
You may ‘opt-out’ of having your Personal Information used for purposes not directly related to your use of the Site such as promotional emails or direct mail. You may do so by selecting the My Account option on the web site and unchecking the appropriate box or by contacting Customer Service via email; email@example.com.<< Back to top
Email and Online Fraud
Counterfeit email messages sent to you for the purpose of stealing personal and financial information are among the most common types of email fraud. Disguised as legitimate email and claiming to be from sources you trust, these messages try to persuade you to provide confidential information such as online IDs and passcodes, Social Security numbers or account numbers. This practice, known as "phishing", is used by criminals to attempt to gain access to your existing accounts or to use your personal and financial information to fraudulently open new accounts using your identity and credentials.
Recognizing phony email messages is not always easy, and the criminals who use them are becoming increasingly sophisticated with constantly changing tactics and ploys. Phony email messages may ask you to reply directly or click on a link that takes you to a fraudulent Web site that appears legitimate. In either case, they will generally ask you to provide sensitive personal, financial or account information.
Urgent appeals, requests to verify security information, and typographical and grammatical errors are frequently associated with phoney email messages. Often these emails claim that your account may be closed if you fail to confirm, verify or authenticate your personal information immediately. They frequently claim that important security information has been lost or needs to be updated. They also may request that the user visit and update this information online. Keep in mind that forging e- mails and creating fraudulent Web sites is not difficult; do not take anything for granted even when graphics and logos look official.
Confirm the validity of all requests for sensitive personal, financial or account information, particularly if they are made with an urgent or threatening tone. Please call us directly to confirm requests for updating or verifying personal or account information, or go directly to our Web site rather than clicking on a link contained in a suspect email. To go directly to the web site, just open a new browser window, type the Web address and check to see if you must actually perform any activity that an e- mail may be asking you to do, such as change a password.
To help protect yourself against email or online fraud make sure the security features of your computer software, including your Web browser, are up-to-date. Software companies continuously provide security updates to their products. To learn more about keeping your computer security current, get tips and information from Microsoft (http://www.microsoft.com/security/protect/) or visit the National Cyber Security Alliance (http://www.staysafeonline.info/e- tips.html).
Finally, be careful and selective before providing your email address to a questionable Web site. Sharing your email address makes you more likely to receive fraudulent e- mails. Review your monthly credit card and bank account statements thoroughly. Investigate suspicious items immediately to head off any possible fraud before it occurs.<< Back to top
103 West Main
Charlottesville, VA 22902
Toll Free: 1-800-326-1480